Shipping & returns

Orders placed before noon Eastern usually go out the same day. Most ship within one business day. Cutting adds a few days.

How we ship

We ship from two warehouses, South Hadley, Massachusetts and City of Industry, California. We'll ship from the one nearest you whenever we can, though stock sometimes decides it instead. If your order has to come out of both, you won't pay extra freight for the split.

Ground service is our default. Some orders are too large to go that way, and when that happens we'll call you with the LTL charges before anything moves. If you want a particular carrier or service, ask and we'll bill it accordingly.

We don't insure shipments unless you ask us to, and insurance is at your cost. We may also ship an order in parts, invoiced separately.

International orders

Shipping charges cover transportation only. Brokerage fees, duties and taxes are yours to pay to your own government.

When your order arrives

Inspect the shipment before the driver leaves. This one habit decides whether a damage claim succeeds.

  • UPS or FedEx: keep everything, including the outer carton and its shipping label.

  • Freight (LTL): write DAMAGED on the driver's bill of lading before you sign it.

  • If the driver won't wait while you look, you don't have to accept the delivery. Refuse it and call us straight away.

Check that every carton is accounted for. Once you sign for a shipment as complete and in good condition, the carrier will not honor a claim on it, and there is nothing we can do from our end.

Damage claims

Tell us in writing within 15 days of delivery. We can't file a claim after that.

Check the paper before you print, cut, fold, score or punch it. Once paper has been altered, no claim can be made on it.

We can't be held responsible for damage in transit, but we'll give you whatever information and help you need to file the claim.

Returns and exchanges

Unopened paper in perfect condition can come back within 30 days. Refunds are less a 15% restocking fee, and freight both ways is yours.

We can't take back:

  • Paper that's been opened, or whose packaging is damaged

  • Paper that's been cut, printed, folded, scored, punched or altered in any way

  • Custom-cut orders, which are cut to your sizes and can't be resold

  • Anything past 30 days without prior authorization

If we sent the wrong thing, or it arrived defective, that's on us. Email orders@legionpaper.com or call 212.683.6990 and we'll issue a prepaid UPS return label you can put straight on the box.

A refused shipment is credited for the product only, less the 15% restocking fee and any additional freight charges.

Getting an RMA

Every return needs a Return Merchandise Authorization first. Email orders@legionpaper.com and we'll issue one along with the address to send it to. Our warehouses refuse packages that arrive without an RMA number.

Once you have one, pack the paper carefully, insure the shipment with your carrier, and send it to the address on your RMA. It will be one of these:

Legion Paper West
620 S. Hambledon Avenue
City of Industry, CA 91744

Legion Paper East
38 East 32nd Street
New York, NY 10016

What happens next

Once your return reaches us we'll either ship the exchange or credit the card. Allow up to two weeks. If we've agreed by phone to expedite an exchange, we'll charge the card on file and ship the replacement before your return arrives; the credit follows once the return has been received and inspected.

Our guarantee

Legion Paper guarantees the product to be free from any defects in manufacturing and packaging. Replacement and liability due to defect are limited to the retail cost of the product. Legion Paper holds no liability for the use of the product.

Questions

New York 212.683.6990, Los Angeles 562.928.5600, or orders@legionpaper.com. Our terms and conditions cover cancellations, liability and lot variation.